Branch Banking

Job id - 1121244

Skills
Retail Banking

Job Description

Job Description

Business Unit: RB – Branch Banking
Functional Designation:
  • Customer Service Manager (CSM)
  • Senior Customer Service Manager (Sr. CSM)
  • Relationship Manager (RM)
Grade: AM2 / DM1
Reporting To: Branch Head
Job Locations: Mumbra, Kausa, Ambernath, Panvel, Ghodbunder Road, Vashi, Mira Bhayandar Road, Ulwe, Dombivli

Compensation

CTC: ₹3,00,000 to ₹5,00,000 per annum (based on experience and performance)

Job Summary

The incumbent will be responsible for driving branch banking sales with a strong focus on liability products, cross-selling, and revenue generation. The role requires achieving assigned targets, supporting branch business growth, and maintaining high levels of customer satisfaction.

Key Responsibilities

  • Drive customer acquisition through structured sales activities.
  • Promote and sell banking products including CASA, Fixed Deposits, Term Deposits, Insurance, and other third-party products.
  • Achieve assigned sales and revenue targets.
  • Handle direct sales and cross-selling of liability and wealth management products.
  • Support other business units to enhance overall branch performance.
  • Process customer service requests efficiently and ensure timely resolution of queries.
  • Escalate complex issues to appropriate authorities when required.
  • Build and maintain long-term customer relationships to ensure retention and portfolio deepening.

Sales Responsibility

  • Liability Products (CASA, Deposits)
  • Wealth Management Products
  • Investment Services
  • Insurance Products
  • All Fee-Based Banking Products

Qualification

Essential: Graduate in any discipline

Experience

Essential: Minimum 1 year of experience in sales.