Role Summary

Key Responsibilities

Front Desk & Visitor Management

• Manage the reception/front desk efficiently and professionally.
• Greet and welcome visitors, clients, candidates, and guests.
• Understand the purpose of visits and coordinate with the concerned person/department.
• Maintain visitor records and ensure proper visitor access.
• Guide visitors to the appropriate meeting room or department.
• Ensure the reception and waiting area remain clean, organized, and presentable.

Call & Communication Handling

• Handle incoming and outgoing calls professionally.
• Screen and transfer calls to the appropriate person or department.
• Take accurate messages and ensure timely communication.
• Respond to basic queries and provide relevant information to visitors and callers.
• Handle official emails and front-office correspondence when required.

Meeting & Appointment Coordination

• Schedule and coordinate meetings and appointments.
• Coordinate meeting room bookings and ensure rooms are ready for meetings.
• Support arrangements for client meetings, interviews, and official events.

Courier & Mail Management

• Receive, record, sort, and distribute incoming courier/mail.
• Coordinate outgoing courier and document dispatch.
• Maintain records of incoming and outgoing couriers.

Administrative Support

• Maintain front-office registers, records, and documentation.
• Assist the HR/Admin team with routine administrative activities.
• Maintain front-office stationery and supplies.
• Coordinate with housekeeping, security, maintenance, and other support teams.
• Support day-to-day office activities as assigned by management.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Pleasant personality and professional grooming.
• Good interpersonal and customer-handling skills.
• Strong coordination and organizational abilities.
• Good telephone etiquette.
• Basic knowledge of MS Office, Excel, Outlook/email, and computer applications.
• Ability to multitask and manage front-desk responsibilities efficiently.
• Professional, polite, punctual, and presentable.
• Ability to maintain confidentiality of company and employee information.
• Good command of English and Hindi will be preferred.

Candidate Profile

• Graduate in any discipline.
• Around 3 years of relevant experience in Reception, Front Desk, Front Office, Administration, Hospitality, or a similar role.
• Candidate should be comfortable working from the office in Gurugram.
• Age: Up to 30 years.
• Candidates with prior experience in a corporate office environment will be preferred.