Email / Chat Support Executive

Job id - 1121277

Skills
Email Chat Support

Job Description

Position: Email Chat Support Executive
Location: Gurugram
Qualification: 12th Pass / Graduate
Experience: Minimum 6 Months
Age: Below 30 Years
Gender: Male/Female
Working Days: 6 Days a Week (9 Hours Shift)
CTC: ₹25,000 – ₹30,000 + Incentives
Interview Mode: Face-to-Face

Job Summary

We are looking for proactive and customer-focused Email Chat Support Executives for a digital loan process. The candidate will be responsible for handling customer queries through email and chat channels, providing accurate information, resolving concerns, and ensuring a seamless customer experience.

Key Responsibilities

  • Handle customer inquiries through email and chat in a timely and professional manner.
  • Respond to customer queries related to loan applications, account information, repayments, and service requests.
  • Resolve customer complaints and concerns while maintaining service quality standards.
  • Coordinate with internal teams to ensure prompt resolution of customer issues.
  • Maintain accurate records of customer interactions and resolutions.
  • Follow company policies, compliance requirements, and process guidelines.
  • Ensure high levels of customer satisfaction through effective communication.
  • Meet daily productivity, quality, and response-time targets.
  • Escalate complex cases to the appropriate department when required.

Required Skills

  • Excellent written communication skills in Hindi and English.
  • Good typing speed and computer proficiency.
  • Ability to draft professional email responses.
  • Strong problem-solving and customer-handling skills.
  • Attention to detail and accuracy.
  • Ability to work in a fast-paced environment.

Preferred Background

  • Experience in Email Support, Chat Support, Customer Service, Customer Care, BPO, Banking, FinTech, or NBFC industry.
  • Familiarity with CRM tools and ticketing systems will be an added advantage.

Benefits

  • Attractive Incentive Structure
  • Career Growth Opportunities
  • Professional Work Environment
  • Training and Development Support