Bureau Reporting & Dispute Handling

Job id - 1121273

Skills
Bureau Reporting & Dispute Handling

Job Description

Job Title – Bureau Reporting & Dispute Handling

Designation: Assistant Manager
Department: Operations
Entity: FF
Location: Gurugram, Haryana
Working Mode: Work From Office
Working Days: 5 Days Working
CTC: Up to 7 LPA

Position Overview

We are looking for a detail-oriented and customer-focused professional for the role of Assistant Manager – Bureau Reporting & Dispute Handling. The candidate will be responsible for managing credit bureau reporting processes, resolving customer disputes related to credit reporting, coordinating with internal teams and external bureaus, and ensuring accurate and timely resolution in compliance with regulatory guidelines. The ideal candidate should possess strong analytical skills, sound knowledge of bureau reporting processes, and the ability to manage customer concerns professionally and efficiently.

Key Responsibilities

Bureau Reporting & Dispute Management

  • Manage and support bureau reporting activities with accuracy and timeliness.
  • Receive, log, monitor, and resolve customer disputes related to credit bureau reporting.
  • Investigate discrepancies in loan accounts, repayment history, settlement status, and closure records.
  • Coordinate with Operations, Collections, Risk, and IT teams to validate customer data and resolve issues.
  • Ensure accurate reporting of “Full & Final” settlements and loan closures to credit bureaus.

Resolution & Stakeholder Communication

  • Provide timely and professional responses to customers regarding dispute resolution outcomes.
  • Liaise with credit bureaus for corrections, updates, and dispute closures.
  • Maintain effective communication with internal stakeholders for issue resolution and process alignment.

Compliance & Documentation

  • Ensure adherence to RBI guidelines, regulatory requirements, and internal company policies.
  • Maintain detailed records of investigations, dispute resolutions, and bureau communications.
  • Prepare MIS reports, audit reports, and operational dashboards for management review.

Process Improvement

  • Identify recurring dispute trends and recommend process improvements.
  • Collaborate with cross-functional teams to improve data accuracy and reduce reporting errors.
  • Support automation and operational efficiency initiatives within bureau reporting processes.

Required Qualifications & Skills

  • Graduate/Postgraduate in Finance, Business Administration, Commerce, or related field.
  • 2–4 years of experience in:
    • Credit Bureau Dispute Handling
    • Loan Operations
    • Collections Operations
    • Bureau Reporting
  • Strong understanding of:
    • Credit Bureau Processes
    • RBI Guidelines
    • Loan Closure & Settlement Procedures
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and CRM/Operations tools.

Key Competencies

  • Customer-centric approach with high professionalism.
  • Ability to handle sensitive customer complaints independently and confidentially.
  • Strong organizational and time management skills.
  • Ability to work collaboratively with cross-functional teams.
  • High level of accuracy and ownership in operational processes.